Services

1. You purchase a Support Plan or E-commerce Optimiser Service at the start of the month & the allocated hours are assigned to your online account.
2. We log our time in 15 minute blocks (unless you are using Ad-hoc) and update your account as tickets, tasks, requests and account management tasks are completed.
3. If you start to run low on time, you can purchase an additional block of time (min 2 hours). Any unplanned time that is over your allowance will be billed at our Ad-hoc rate of £90 p/h + VAT at the end of each month.
4. You can login and view your account to track all of your support requests, tickets, tasks and other actions and time used, online – any time.

1. Support Plan and E-commerce Optimiser hours have priority over Ad-hoc work requests. This includes critical security updates being implemented for your website, development work and support tickets.
2. Time is deducted in 15 minute blocks vs a 1 hour minimum charge for Ad-hoc work, saving you money.
3. It allows you to manage your costs and requirements during the month.

If you decide to leave our service, we’ll refund any unused hours on your account from that month.

• Hours are working hours; those hours between 9:00 & 17:00 GMT Monday to Friday (excluding UK Bank Holidays). A response is, at minimum, an acknowledgement of your support request. While we endeavour to also resolve your support request within these times scales it is not always possible.
• Phone support is within working hours.
• Monthly hours expire after 30 days.
• Support Plans have a min 3 month minimum duration, billed monthly in advance.
• Support Plan customers will require an ‘on-boarding’ process, which will take between 2-6 hours of your first months billing cycle.

We commonly see issues with low e-commerce conversion rates (CRO), poor Google Core Web Vital scores and poor customer user experiance (UX) - all of which we can help resolve.

Many issues can be fixed, but most will require you to then keep these monitored & managed.

We can show you how to do this or we can via our ongoing monthly service.

A clean default install of most e-commrced platforms will be well optimised, however the moment you add products, pages of content, themes, app and extensions - the store optimisation will be affected.

We can migrate to and from all of the popular ecommerce plaforms including Magento1, Magento2 and Shopify.

Typically a migration would take 4-12 weeks, but we can offer express migrations if there is an urgent need to re platform.

Timescales are very much dependant on the data and other third party platforms that are in use.

Migration costs are based on the number of orders, customers and products along with other third party platforms that need to be inegrated.

We can give you a cost for your migration once we have these details confirmed.

We cover the Admin use of Shopify & Magento - from adding products to managing orders and store settings.

If you have specific needs we can create a bespoke training plan for you and your team.

We can offer both online and onsite training, either 1 to 1 or as part of a group.

Online sessions are usually 1-3 hours and can be spread over several sessions.

Onsite sessions are usually 9am-5pm and available nation wide.

Yes we have decades of e-commerce experiance, so can aslo train in 'best practices' for email marketing, SEO and SEM as well as other third party platforms.